I view my job description as the minimum amount of work that I am required to perform.

True

False

Even if my office is not organized across functions, I will eagerly assist a colleague in another department if asked.

True

False

When dealing with customers, I try to think of myself as the customer so that I provide the best possible service.

True

False

If I notice something that is not adding value to our customers, I alert management so that it can be corrected.

True

False

I believe that value is anything for which my customer is willing to pay and I perform my job accordingly.

True

False

I believe that getting multiple signatures on documents is a non-value added activity.

True

False

I organize my work based on priority and the value of the work in the eyes of my customer.

True

False

Even if I do not deal with external customers, I have internal customers for whom my work must provide value.

True

False

I believe that visual queues in my workplace add value by improving efficiency.

True

False

Ensuring a clean and organized workstation helps me with efficiency and is therefore of value to my customer.

True

False