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Using Lean to Save Time and Money
The Lean methodology is the most common sense approach for saving time and money. Taiichi Ohno, a Toyota executive in Japan in the 1940s and 1950s, developed Lean in the Toyota Production System. This system became the foundation for Lean manufacturing but quickly spread to other sectors. It is a valuable framework for businesses across various industries. Lean’s core concept is maximizing customer value while minimizing waste.
How Can "Voice of the Customer" be Used to Improve Organizational Performance?
In Lean Six Sigma, a specific methodology is used to address improvements in an existing process. These improvements are based on “the voice of the customer.” In other words, the organization’s motivation for improving organizational performance is based on what the customer is telling the organization. This makes sense since the organization’s sole purpose is to serve its customers. Without customers, the organization fails to exist.