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Lessons from the Management Consulting World
Being a management consultant has its perks. For one thing, we can be selective of our clients. If we’re good at our jobs, clients will also seek out those with exceptional academic qualifications, professional experience, and problem-solving skills.
The Fast Track to Change
Here’s a hypothetical situation. Company A has been experiencing dropped calls in its customer service department. This has led to an increased number of customer complaints. To handle this, the customer service department’s overtime hours are going through the roof. As you can imagine, this is costing Company A a lot of money not only in overtime, but in lost customers. What should Company A do? There are two options. They can choose a traditional approach to problem solving or apply the Kaizen method.