newsletter archive.
(Previously published under the title Extreme Profits
under ISSN 1925-8941)
Loco-motion, less is more
Loco: Spanish term for "crazy," "insane," "mad"
Motion: The action or process of moving or being moved
How many times did you have to move today to accomplish one task at your workstation? In how many places did you have to look before you found the information you needed? How many steps did your roundtrip take to/from the photocopier or printer? If you answered, "More than necessary," you need to examine how motion is impacting your work day.
What do you know? Profits in RIM
Do you think you know all you need to know to conduct a successful business? If you said, "yes," then you probably know what your customers think about your business. If you said, "no," then you need to find out what your customers are thinking. Organizations that fail to hear the voice of their customers are in a "knowledge disconnect" and this can seriously hurt their bottom line.