newsletter archive.
(Previously published under the title Extreme Profits
under ISSN 1925-8941)
How we work, top-down mapping
Mapping is an excellent way of "seeing" a process and determining where improvements are needed. But did you know that mapping is also an excellent way to improve jobs?
Rooting out the problem, reclaiming value
When fixing problems, many people typically fix only the symptoms, rather than the actual problem. The outcome is that the problem reoccurs, each time usurping valuable organizational resources.
To fix the problem, you need to identify and eliminate the root cause.
Mr. Roboto, show me, don’t tell me
Human "robots" can be found in many "un-Lean" organizations where employees are not utilized to their fullest potential. If your organization has underutilized employees, the organization structure and values may be to blame. You may say, "So what, at least they've got a job." Not so. There's a huge impact on the organization's processes and customer value if underutilized people remain underutilized.