When was the last time you had to wait for something or someone? Do you remember how long you waited? If you waited for more than five minutes, you probably felt frustrated. If you waited for more than ten minutes, you may even have started getting angry about the wait. And what about those instances when you waited for hours for a service technician to show up?

While many of us have waited for products or services at least once in our lives, you may be surprised to know that there is a huge cost in waiting.