blog.
Out with the Old; In with the New
Here’s a surprising fact: Most of us have NO difficulty accepting change. And this is despite the fact that 80 percent of change initiatives fail first time out of the gate. What’s wrong with this picture, you ask?
It appears that the difficulty in implementing change is not in accepting the idea. The difficulty is in the sustained practice or application of the idea (or improvement initiative). In other words, the problem with our reaction to change does not relate to our ability to let new ideas in. The problem is in getting our old ideas out.
Taming Insomnia to Improve Productivity
There are so many reasons to get a good night’s sleep: you feel better, you look better, you perform better, people like being around you … in short, sleep allows us to be our best self. And the benefits of quality sleep extend beyond feelings - ranging from reducing stress to improving productivity.
Most healthy adults need between seven and nine hours of sleep each night. When we lose even one hour of sleep, we experience fatigue the next day and our ability to function may be as effective as an individual whose blood alcohol level is .08.
Changing Behaviour by Changing Situations
You’ve probably heard it before: “He’s so stubborn.” “She won’t listen.” “They just don’t seem to get how this new product will help them with their work.” “They’re so negative.” When dealing with those who resist change, this innuendo is familiar.
But it may surprise you to learn that people are not always the problem when there is resistance to change. In fact, more frequently, the situation, not the person, is the common cause.
Improving Work Performance
How’s your productivity? Does the mere mention of the word stir unease? And what about all those uber-organized work colleagues? How is it that they really seem to be on top of their work and, yet, here you are constantly struggling to keep up?
You may be surprised to learn that there’s no secret to improving work performance. It’s all about being organized. And the best part of all is that it’s a skill that anyone can learn.
Value: Defined
Lots of people are talking about value these days – especially in light of Lean culture.
The Merriam-Webster dictionary provides eight definitions for “value.” The definitions relate to market price, luminosity, and denomination. From a business perspective, value is related to market price and the customer’s perception of a fair return on an exchange.
Facilitating through the Storm
Let’s face it. Anyone with any amount of facilitation skill can lead a group that is performing well. That’s the good part.
But what about groups perpetually stuck in storming? These groups pose bad and ugly scenarios that must be resolved before the group can perform. In fact, a group stuck in storming can be a facilitator’s worst nightmare (no matter how skilled he or she happens to be).
Bouncing Around
Did you know that multitasking can reduce productivity by as much as 40 percent? As surprising as this number is, what is more surprising is that those who multitask believe that they are being more productive than if they focus on one task at a time. Let’s have a closer look at multitasking.
Thriving or Surviving?
What is your worst case scenario? What will you do if: (a) you are unable to prevent it from happening, or (b) you are unable to mitigate the outfall from its actual occurrence?
What if the worst possible thing happens during your project, in your company, in your life? What will you do if you cannot prevent the thing you thought you could prevent?
It’s true. Sometimes even the best thought-out plans and prepared-for scenarios are beyond our control.
Kaizen to the Rescue
Successful organizational improvement initiatives depend on successful follow-up and maintenance. To this end, a very effective continuous improvement approach is Kaizen—“change for the best” or “good change.”
Kaizen is a Lean methodology that includes a set of activities applied continuously to all functions in an organization. What sets Kaizen apart from other improvement methodologies is that it involves all employees in the organization—from the CEO to the front line workers.
And it is easy to apply in any type of organization and to all processes within the organization.
The Problem with Problems
Have you ever had one of those days when everything seems to be a problem? Your children are late for school, you miss the bus, and as you arrive at work, you realize that you forgot your meeting notes at home.
On top of that, two of your employees call in sick and before you get a chance to browse your e-mail inbox, your spouse calls asking if you can pick up your son from school because he’s sick. OMG, right?
If you determine that the above scenario qualifies as a problem(s) (i.e., one of “those” days!), you are using what experts call “deficit thinking.” That is, by focusing on problems, our plans of action will be concerned with fixing the problem or correcting the “deficit.” This kind of thinking can be seen not only in our personal lives, but in our organizations, as well.
Resistance is Futile
For Star Trek fans, the title of this blog will feel familiar. The show’s alien species, the Borg, made the saying “resistance is futile” famous in popular culture. The saying is a core concept in the Borg’s quest for perfection through a forced assimilation of individuals.
These forced assimilations have no place in the real world, but sometimes organizational change initiatives might feel like the Borg is in control. It does not have to be this way.
Managing Energy to Manage Time
Did you know that the higher your energy, the better your ability to manage your time? It’s true. Since there are no limits on our energy, we can use our energy within available time to produce more. The trick is in understanding our individual limitations on available energy. Let me explain.
Motivating for Change
Conventional organizational change usually fails. That’s because you and your employees look at things differently.
In traditional organizations, employers expect employees to do what they are told (i.e., their jobs for which they are paid). Some leaders still believe that the way to motivate people to change is to tell them, or persuade them. This stems from an early age of having expectations imposed on us—first by our parents and teachers and later, by our employers.
But times have changed.
Peak Performers: Not Always Good for Business
Are you a peak performer? According to organizational psychology, the five fundamental peak performance proficiencies are…
The Problem with Collaboration
Why would anyone think that collaboration is a problem? After all, aren’t we all supposed to be playing nice in the sandbox? Maybe; but what most people don’t realize is that overuse of collaboration (“over-consultation”) can lead to underperformance and low productivity.
Measures of Control
Several recent experiences force me to the same conclusion: Organizations that place many controls on their processes do so because their processes are flawed in the first place. Let me give you an example…
Customer Service
Organizations exist to serve customers. That's obvious. What may not be as obvious is that organizations in turmoil often forget this fact.
When an organization’s focus shifts from serving their customers to serving their own needs instead, problems arise. For instance, if your staff is exerting great effort to try and get customers to follow the organization’s internal processes, this is a problem. Typically starting in one area of the organization, this problem can permeate like a mushroom cloud throughout the organization. The results can be disastrous.
The Key to Productivity
Do you remember the last time you were faced with a task that you didn’t particularly enjoy? Do you remember what you did? If you completed the task, it’s because you started working on it and didn’t stop until the job was done.
“Starting” is the key to productivity.
Mastering Productivity
Productive organizations share a common trait—highly productive leaders.
Highly productive leaders create a climate in which people go the extra mile to perform at remarkably high levels. This is because when leaders set the example, staff willingly put extraordinary discretionary effort into their work.
It’s true that not everyone is born a great or productive leader. But it’s also true that everyone can grow their leadership skills to those of greatness and productivity.
Not all Priorities are Created Equal
Many clients ask me how I manage to juggle so many competing priorities—they seem to think that I’m always multi-tasking. My response is that not all priorities are the same and you can only work on one priority at any given time. Let me explain.