blog.
Learning at Work
How is your work day going? What have you learned from your job, from your peers? If you aren’t learning at work, how rewarding is your job, really? In addition to working to maintain a satisfactory standard of living, informal learning at work adds to an individual’s work satisfaction.
How Great Ideas Become Game Changers
Do you have a great idea? Is your idea the proverbial “game changer?” How do you know? Here are four criteria that you can use to evaluate your ideas…
The Dark Side of Electronic Communication
Individuals and organizations alike still rely on electronic mail (e-mail) as a primary communication tool to conduct business. A 2003 study, still relevant by today’s standards, by associate professors Raymond Friedman and Steven Currall, caution about using e-mail to resolve conflicts. While they do not specifically mention it, using other media for the same purpose should also give one pause.
Drugs and Workplace Productivity
Productivity doesn’t just happen. It takes focus and sustained effort to accomplish work tasks. However, the amount of focus and effort varies, depending on the difficulty of the task.
The opposite is also true. That is, non-productivity does “just happen.” It is so easy to be non-productive – that’s why many of us can slide into a weekend of rest and relaxation without any effort!
But while at work, it is important to do our best to be as productive as possible. And in order to do that, it is equally important to respect our bodies and not use substances that can inhibit our work performance. Ever.
Capitalizing on Strengths
Do you feel “stuck” in a job? Even before the workday is done, can you hardly wait to get out of the office? If so, you may be in the wrong job.
Feeling stuck may be a sign that you are not using your strengths on the job. If you aren’t using your strengths, resentment builds and frustration ensues. Not only that, you are not being productive on the job – think “deadwood” and you’ll get the idea! Let me explain…
The Value of Analysis Done Right
Recently, I “re-discovered” that analytical skills are not common. In fact, a recent assignment demonstrated that many people tend to skim the surface and propose recommendations without doing the necessary analytical work.
Now, this may sound like a really good thing – why go through all the trouble of analyzing when you know what needs doing? The way I see it, there are several problems with this approach.
Before You Buy That New iGadget
Recent promos for the latest new technology gave me pause. And it should give you pause, too.
There is no doubt that we are a society of “must-have-the-latest-new-toy,” but have you thought about what happens to your old technology – those smartphones, laptops, printers, and other energy-emitting devices that you no longer wish to use? What is your old technology doing to Mother Earth?
Best Time Efficiency Hacks for the Generations
How do you save time? This depends on who you speak to and their age. Each generation has an affinity for different efficiency tools and techniques.
Improving Productivity by Working from Home
Does working from home improve productivity? A Stanford University study of a Chinese travel agency concluded that it does.
Overpowering Boredom
Many people experience boredom, but did you know that there are different types of boredom? And that each of us usually experiences a specific “type” of boredom consistent with our personalities?
The Competitive Edge
What’s your competitive edge? What makes you or your business the “one” to beat?
If you’re like most businesses, you probably say that you’re good at what you do or that you’re better than anyone else in your craft. That’s all well and good, but why should clients care?
Off Target
When Target came to Canada in 2011, not only were consumers surprised that the retailer opened up over one hundred stores across the country, but so was the business community. To do such a “big bang” approach, you either know what you’re doing or you’re taking a major risk. Unfortunately for Target, its major risk did not pay off.
The Lightness of Black Friday
According to Kevin Roose of the Daily Intelligencer, Black Friday is “a nationwide experiment in consumer irrationality, dressed up as a cheerful holiday add-on.”
It's hard to disagree with Kevin's assertion!
Service - Now!
When you’re in line waiting for service, how long is too long?
Studies show that on average, waiting more than three minutes is too long. And customers that wait more than three minutes? There is a strong likelihood that they are dealing with the only available service provider. If customers have choices, they will leave.
This is not good news for providers of service.
Six Steps for Achieving Quality
We all intuitively understand quality. It’s that “something” that makes us appreciates a product or service; but describing that “something” can be difficult.
From a customer’s perspective, quality is what the customer is willing to pay for. From the organization’s perspective, quality relates to a product’s or service’s conformance to specifications. And these specifications are not only according to what the organization prescribes, but they also relate to the customer’s expectations.
Types of Clients
Let’s face it. There are clients and then there are clients. The great clients (or customers) are those that are ready, willing, and able to work with experts to achieve organizational efficiencies.
And then there are clients who fall short on anything from initial meeting to following through with an expert’s recommendations – these latter clients are wasting not only the expert’s time, but their own, as well.
As experts in our various fields of work, we have all run into a variety of clients. Here are some of the more common types – if you’re a client, maybe you see yourself in one or more of these descriptions:…
Value and Billable Hours
Why do companies and individuals still insist on billing for services “by the hour?” If you are tracking billable hours, you are not being efficient. And, even worse, you are not providing the best possible service to your customers.
When companies focus on billable hours, it may be to the exclusion of other important activities, like building capacity to better serve customers.
Government Spending: A Cause of Inefficiency
We often hear that government is inefficient:They spend too much, they take too much time to provide services, they do not provide quality services, they have too many checkpoints, and so on. But who or what is government? Are employees not the heart of any organization?
Contrary to popular belief, employee performance is not the problem when it comes to efficiency. There are many very industrious and efficient employees in any industry, including government.
The root of inefficiency in government relates to money. More specifically, because governments do not spend their own money, inefficiency can be a serious problem.
Open Office - Productivity Enabler or Slasher?
Today, about 70 percent of employees in the U.S. work in open offices. Despite this high number, you may be surprised to learn that the open office concept is not the be-all and end-all for everyone. Success depends on personal work styles and personalities and how well workers can adapt to the high level of distraction served up by open offices.
Bridging the Gap between Training and Proficiency
Now that your staff completed training in your organization’s newest program, everyone knows what to do and how to do it. This is a reasonable expectation, but the reality is that training does not mean that learning has occurred. Even less so, there is no guarantee of proficiency.