blog.
Managing Overnight Success
I recently worked with a client organization that became successful, seemingly overnight. Their dilemma was about how to manage their instant success and continue down a road of high efficiency and productivity.
While instant success is a dilemma that many organizations would love to experience, one of the things that struck me about my client was that they recognized very early the need for effective systems for continuous improvement. This recognition alone speaks volumes about how they will continue to be successful.
From Great to Remarkable
Are you a remarkable leader? If you said “yes,” you’re in the minority. If you said "no," take heart: remarkable leaders are made, not born. Through experience, good and great leaders acquire leadership competencies that propel them to the ranks of remarkable ones. So how do you become a remarkable leader? One word: coaching.
Productivity or Greece?
Productivity is a very complex topic and even among experts it is difficult to exact a prescription to improve productivity. In its simplest form, productivity measures the efficiency of production. It is the ratio of production output to what is required (inputs) to produce the output. In terms of economic growth, governments look at productivity as the product of labour based on the average number of hours each employed person works and the proportion of the entire population that is employed. Labour productivity drives living standards. However, just because a person is employed does not mean that they are productive.
Overworked? Really?
I have worked with many clients over the past few decades and one of the common complaints that I hear repeatedly is that they are “overworked.” While this doesn’t typically surprise me when I hear it from staff, it continues to surprise me when I hear it from executives.
Did You Find Everything You Were Looking For?
Is there such a thing as too much customer service? The more I ponder this question, the more I believe this to be true. Sometimes organizations may go “over the top” to please the customer, but in doing so, they create the opposite effect. Here’s an example.
The Big Lollapalooza: Exposed
Lollapalooza: an extraordinary or unusual thing, person, or event; an exceptional example or instance.
When was the last time you experienced a lollapalooza? Well, these days it seems that Lean and Six Sigma are the big lollapaloozas, although Lean and Six Sigma are nothing more than common sense approaches for efficiency. And getting work done efficiently is never an exception to how organizations are (or should be) practicing. Along with effectiveness (doing the right job), efficiency is essential to ensuring productivity.
The OHIO Method
The “OHIO” method is an easy way to be more efficient and productive in the way one handles records and information resources. In fact, it can help anyone to achieve more efficient workflow.
OHIO stands for: Only Handle It Once. The premise of this method is that when paperwork lands on your desk, you only handle it once by immediately assigning it to its correct place instead of re-shuffling the paper back to your inbox. Here’s how to do this.
What Productivity Improvements Make The Most Positive Impact In An Organization?
I am often asked: In what areas of an organization can productivity improvements make the most positive impact? There is no one correct answer to this question, but here are some things to consider.
How I Help Clients Operate More Efficiently
I am often asked how I can help clients operate more efficiently. My response to this is that it’s quite easy to become efficient. The secret is in eliminating as much wasted time and effort as possible from the tasks that are being performed. Here are my top four areas where I tell my clients to focus in order to operate more efficiently…
Remove Complexity to be Productive
There are many roads to productivity, but the best way I know how to become more productive is by eliminating complexity from personal and business processes. And the way to eliminate complexity is to identify areas in your personal and/or business processes that are costing the most and/or are creating the most customer dissatisfaction in the shortest period of time. Let me give you an example relating to a business process that is also impacting personal process.
Help! I'm A Procrastinator!
Procrastination is about putting off (or deferring) something to a later time. We all do it occasionally: procrastination is normal. However, if procrastination starts to interfere with your life and work more frequently, then it needs to be addressed immediately.
Create Successful Organizations by Leveraging Records Management Programs
By leveraging their records management programs, organizations can be more efficient and productive. What this means is that organizations that follow records management principles have fewer incidents of information loss, less wasted time in looking for information, and more time spent on creative work that contributes to overall organizational success.
Initiating and Effecting Change
If you’ve ever tried to change one of your habits, you know how difficult it can be. Now imagine changing an organization’s habit(s) and you quickly realize that the reason many organizations struggle with change management is because it’s hard work to instill successful change. Whether you’re changing individual habits or an entire organization’s habits, the key is to plan carefully and build a proper foundation for the change. Through planning, implementing change becomes easier and your chances of success are greatly improved.
Kill the Waste Quadrant to Improve Efficiency
The time management matrix isn't new. Stephen Covey introduced it in the 1980s. And I bet that you understand time management skills. So why then is it so difficult to implement these skills? I believe it is because people become overwhelmed by their important and urgent tasks, so they resort to tasks of least resistance - those taks that are not important and not urgent - the "waste" tasks. Let's have a look at the time management matrix to better understand the "waste" quadrant…
Efficiency Overload
Is there such a thing as too much efficiency? The short answer is “yes,” but let me explain.
Putting People Back into the Quality Process
When we focus on business improvement, the easy part is fixing holes in systems and processes to gain quality and efficiency. But the key to making those fixes stick is the people. Enter: positive psychology. Positive psychology is a psychological theory that looks at the positive side of human behaviour. Where psychopathology categorizes undesirable behaviour, positive psychology builds on character strengths to help optimize organizational productivity. Positive psychology is especially well suited for use within culturally diverse workforces.
Uber Organizing Using the 10-Minute Rule
Being organized and being efficient are inextricable. One feeds the other. If you're not organized, then you're not efficient. And if you think your disorganization is not a big deal, think again. Not only are you preventing yourself from being as efficient as possible, but you are also preventing your colleagues' efficiency, since they have to wait on you to complete tasks where your input is important.
WII-FM
Ever try to get someone to volunteer to help you out with a project? Or what about getting employees to work collaboratively on a new organization-wide project?
Were you successful in recruiting your volunteers or employees? If you were, then you most likely tuned into their “WII-FM” (“what’s in it for me”) station.
Money, Money, Money
A study in 1972, repeated in 2004, showed that the percentage of very happy Americans stayed virtually unchanged at about 31 percent. This despite the fact that the average income increase was about 50 percent. The findings of this study were also replicated in other countries. But doesn’t money make us happy?